top of page

Terms and Conditions

Alpaca Experiences

Alpacas like to be in a herd so we arrange walks to include at least three alpacas at a time. This means that we may join pairs or small groups together and if you are booking just one alpaca, you will always be with someone else. 

Don't worry, though - we like to keep things small so there will never be lots of people on your walk!  

Children and young people aged 6 to 16 need to be accompanied by an adult at all times.  

There is a £10 charge for accompanying adults, walking without an alpaca. 

When you are booking children on an experience, we will ask about their ages and needs so that we can ensure there will be enough accompanying adults to support them to walk safely. On some occasions, we will ask for a minimum number of adults to accompany. Adults are responsible for the children and young people they bring. 

 

Alpacas don't like very wet and windy weather so if heavy rain, storms or snow is forecast, we will re-arrange your visit.  

 

If something comes up and you need to cancel, please give us as much notice as possible. We can re-arrange your visit (within the next six months). You can also request a refund but if you cancel within 24 hours of your planned visit, no refund will be given.

Please note that we do not allow dogs at the farm. Alpacas will alarm at dogs they do not know. 

boys aug 22 1_edited.jpg

Cake Orders

 

Order times: We need at least 3 days' notice for cake orders.

Cancellations: If you cancel within 48 hours of your booking, no refunds will be given. 

Alpaca Experience Gift Vouchers

Vouchers are valid for one year from date of purchase. The month/year of sale is on the bottom right hand corner of the voucher. Please quote the voucher number (e-voucher) when booking. If you have a paper voucher, please bring this with you when you come for your walk.  

 

If the voucher is for a child's walk, the child must be accompanied by an adult. There is a £10 charge for accompanying adults.

 

If you would like to add more adults/children or cake and tea to your walk, just ask.

Alpaca Adoption Packages

Alpaca adoptions last for a year from purchase and allow the adult or child who has the package to walk with their chosen alpaca four times, or to come for a meet and feed experience.

 

If the adopter is a child, they must be accompanied by an adult on their walk. There is a £10 charge for accompanying adults, payable on booking. Or you can purchase the adoption pack to include the accompanying adult.  Of course, if you would like to add more adults or children to the walk, that's fine. Just let us know and we can send payment details with your booking confirmation.  

bottom of page